Delivery

The Famous Amos Chocolate Chip Cookie (S) Pte Ltd, (the "Famous Amos Singapore"), has been delivering freshly baked cookie products to thousands of satisfied customers from this website ("the Site") since 1999. To ensure your utmost satisfaction in our products and services, please kindly take a moment to familiarise yourself with our policies for purchases made through this Online Store. 

DELIVERY POLICY STATEMENT

I. ORDERING POLICIES

A. Order Processing

Orders must be placed Monday to Friday, before 4pm SGT (excluding Public Holidays) to be processed on the same working day. Orders received after 4pm will be processed the following working day.

B. Order Confirmation

Once your Online order is placed through our website, one of our professional processing staff will verify your order. We will confirm your order with you via telephone or email. You may also check for the status of your order online anytime in your account profile page if you have registered as a user. If you do not hear from us within one working day after you have placed your order, please email us via the Contact Us form on the website, or call us at +65 6748 9288 (Monday to Friday 9am - 5pm SGT, except Public Holidays).

C. Local Delivery

WE DELIVER WITHIN SINGAPORE ONLY, and are unable to deliver to any overseas destinations. Please allow 3-5 working days for order to be ready for delivery or self-collection. For Message Lollies, please allow at least 3-7 working days if you submit your own graphics.

D. Corporate Orders

We have helped many companies leave a memorable impression to their event with our Famous Amos products. If you would like to consider our products for your next Corporate event, please email us via the Contact Us form on the website, or call us at +65 6748 9288 (Monday to Friday 9am - 5pm SGT, except Public Holidays).

E. Cookie & Brownie Cakes

We regret that Cookie & Brownie Cakes as well as any products with icing are not available for sale on this website and are only available for Self Collection. Please place orders at least 3 days in advance at the Famous Amos Fresh Bake Studio that you will be self collecting from. 

F. Gift Vouchers

We offer the choice of Gift Vouchers where you can either personalise your choice of Famous Amos products, or Cash Vouchers (in denominations of S$10 value).  Do note that Gift Vouchers can only be redeemed at Famous Amos Fresh Bake Studios within Singapore only. Please allow 3-5 working days for vouchers to be ready for delivery or self-collection.

II. DELIVERY SCHEDULE

A. Delivery Hours

Our professional delivery agents will attempt to deliver your orders, Monday to Friday 10am - 5pm and Saturday 10am - 12pm SGT.

B. Public Holidays and Weekends

We regret that we are unable to deliver on Saturday afternoons, Sundays and Public holidays.

III. DELIVERY CHARGES AND SURCHARGES

A. Delivery Charges

Delivery charges apply for delivery within Singapore only, excluding restricted areas where a surcharge will be levied. Delivery charges are inclusive of GST and applicable per single location. Purchase amounts indicated are after any discount has been applied. 

ITEM PURCHASE AMOUNT DELIVERY CHARGE
 Product Gift Vouchers  $0 - $50.00 S$5.00
$50.01 - $199.99 S$12.00
$200.00 and above Free delivery
$10 Cash Gift Vouchers $0 - $199.99 S$12.00
$200.00 and above Free delivery
Gift Sets, Cookies in Gift Tins/Boxes/Bags and Message Lollies $0 - $50.00 S$12.00
$50.01 - $100.00 S$18.00
$100.01 - $199.99 S$24.00
$200.00 and above Free delivery
Gift Hampers Per Hamper Price Hamper price includes delivery


B. Delivery  Surcharge

Delivery to Sentosa, Jurong Island and all restricted compounds (e.g. Army camps, PSA ports and ferry points, Airport Cargo Complex and Terminals) will attract a surcharge of S$20. Security clearance must be provided for deliveries to such locations.

C. Re-Delivery Charges

If our delivery agent has to re-deliver due to a wrong address provided or non-availability of recipient during our  initial delivery attempt, we shall attempt another re-delivery which will incur an additional surcharge of up to S$24 per location. Items in your order will not be replaced during re-delivery.

D. Peak Season Delivery

Delivery during Peak Seasons (e.g. Christmas, Chinese New Year, Valentine's day, Hari Raya, Mother's Day) are usually our busiest period and we seek your understanding that delivery will be on a best efforts basis.  Kindly place orders at least 3 working days or more in advance to ensure that your orders reach your recipient on time. 

E. Self Collection 

All Famous Amos products purchased online can be collected from Famous Amos Fresh Bake Studios in Singapore usually within 3-5 working days. Please ensure that you select the Self Pickup Option at the Shipment Method phase during the Checkout Process.  Items self collected from Famous Amos Fresh Bake Studios will not incur a delivery charge.

IV. PAYMENT AND RETURN POLICY

A. Payment Methods

We accept AMEX, VISA, DINERS and Master Card only.

B. Payment Currency

All prices on this website are listed in Singapore Dollar ("SGD"), and hence, any purchases made will be charged to your card in SGD. You may be liable for foreign exchange charges which is levied by your credit card company if you are holding a foreign currency credit card. 

C. Returns, Refunds or Cancellations

As all our goods are baked to order, we regret we are unable to accept any returns, refunds, cancellations or change in delivery date once order is confirmed.


V. LIMITATION OF LIABILITY

By usage of this website, you agree that in any event, and notwithstanding anything contained herein, Famous Amos Singapore's liability in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever, and whatever the cause thereof, arising by reason of or in connection with the sales and purchase order (except in relation to death or personal injury caused to the customer by the wilful act or gross negligence of Famous Amos Singapore or its employees while acting in the course of their employment) shall be limited to the Purchase Price.

The customer shall not seek from Famous Amos Singapore the loss of profits, contracts, revenue or business; or indirect, consequential, incidental, special, exemplary and/or punitive damages arising out of or relating to the sales and purchase order.

VI. CONTACTING FAMOUS AMOS SINGAPORE

If you have any questions about this Delivery Policies, or the practices of this Site, you may contact:

The Famous Amos Chocolate Chip Cookie (S) Pte Ltd
10 Ubi Crescent #06-28/30 (Lobby B),
Ubi Techpark, Singapore 408564

T: +65 6748 9288  Monday to Friday 9am - 5pm SGT

E: Contact Us

July 24, 2017, 10:48 am